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Terms of Use

Introduction

Welcome to TribeArc LTD! These Terms of Use (“Terms”) are a binding agreement between you and TribeArc LTD, its affiliates, and its subsidiaries (collectively, “TribeArc” or “we” or “us” or “our”). These Terms govern your access and use of Tribearc.com, products, services, and any other features, technologies or functionalities offered by TribeArc LTD (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services. If you are using the Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms.

Access to Services

TribeArc is a comprehensive software suite that provides a wide range of services to users. To access the various services offered by TribeArc, users must first create an account and log in to the platform.

Once logged in, users can access a variety of services, including:

Email Marketing Tool: TribeArc Mail is an email marketing service provider that offers a platform for businesses to create and manage targeted email campaigns. It provides various features such as customizable templates, automation, segmentation, and analytics to track campaign performance. TribeArc Mail also supports list management and compliance with email marketing regulations. The platform is designed to help businesses create effective email marketing campaigns that engage with their audience and drive conversions. With TribeArc Mail, businesses can improve their email marketing strategies and increase their chances of success.

Learning Management System: TribeArc LMS is a Learning Management System (LMS) that offers a platform for educational institutions and businesses to create, deliver, and manage online courses and training programs. It provides various features such as course creation tools, assessment tools, progress tracking, and reporting. TribeArc LMS also supports gamification and social learning, allowing learners to engage with the course material and collaborate with others. The platform is designed to make learning accessible and flexible, with the ability to access courses from anywhere using any device with internet connectivity. With Tribearc LMS, institutions and businesses can improve their training and development programs, enhance learner engagement, and achieve their learning objectives.

Landing Page Builder: TribeArc Builder is a Landing Page Builder that offers a platform for businesses to create professional and high-converting landing pages. It provides various features such as customizable templates, drag-and-drop editor, A/B testing, and analytics to track page performance. Tribearc Builder also supports integrations with email marketing and CRM platforms, allowing businesses to seamlessly capture leads and manage customer data. The platform is designed to help businesses improve their online presence, increase conversions, and achieve their marketing objectives. With TribeArc Builder, businesses can create visually appealing and effective landing pages without the need for extensive technical knowledge or coding skills.

Access to these services may be restricted based on user roles or permissions. For example, user that subscribe to only paid version of may have access to additional features such as user management and customization options.

Acceptable Use

TribeArc is a software suite designed to help organizations manage and engage with their online communities. To ensure the best possible experience for all users, we have established the following Acceptable Use Policy:

Respect for Others: Users of TribeArc must respect the rights and privacy of others. This includes refraining from any behavior that is discriminatory, harassing, or defamatory towards others.

Legal Compliance: Users of TribeArc must comply with all applicable laws and regulations, including those related to data privacy and security.

Prohibited Activities: Users of TribeArc must not engage in any prohibited activities, including but not limited to the following: hacking, phishing, spamming, or distributing malware.

Intellectual Property: Users of TribeArc must respect the intellectual property rights of others. This includes refraining from using copyrighted material without permission or claiming ownership of content that is not their own.

Unauthorized Access: Users of TribeArc must not attempt to gain unauthorized access to the platform, including but not limited to hacking or stealing login credentials.

Reporting Violations: Users of TribeArc are encouraged to report any violations of this Acceptable Use Policy to our support team.

Failure to comply with this Acceptable Use Policy may result in suspension or termination of your TribeArc account, and may also result in legal action.

By using TribeArc, you agree to abide by this Acceptable Use Policy, as well as our Terms of Service and Privacy Policy. If you have any questions or concerns about this policy, please contact our support team.

Referrals & Affiliate program.

TribeArc offers a Referrals & Affiliate Program that rewards users for referring new customers to our software suite. As a TribeArc affiliate, you can earn commissions for each new customer you refer to us.

How it Works:

Promote: Once you have signed up, you will receive a unique referral link that you can share with your network. You can promote TribeArc on your website, social media accounts, or through email marketing campaigns.

Earn Commissions: For each new customer that signs up for a TribeArc subscription through your referral link, you will earn a commission. The commission amount varies based on the subscription plan that the customer selects.

Track Your Performance: You can track your referral activity and commission earnings through our affiliate dashboard. This will give you insight into how your promotions are performing and how much you have earned.

Benefits:

Earn Commissions: As a TribeArc affiliate, you can earn commissions for every new customer you refer to our software suite.

Access to Marketing Materials: We provide our affiliates with a range of marketing materials, including banners, images, and copy, to help you promote TribeArc to your network.

Increased Exposure: By promoting TribeArc to your network, you can increase your exposure and grow your own business or online presence.

Dedicated Support: Our affiliate team is available to provide you with support and answer any questions you may have about the program.

Join our Referrals & Affiliate Program today and start earning commissions for promoting TribeArc to your network!

Code of Conduct

TribeArc is committed to providing a safe and inclusive environment for all of our users. To ensure that everyone feels welcome and respected, we have established the following Code of Conduct:

Respect for Others: Users of TribeArc must respect the rights and dignity of others. This includes refraining from any behavior that is discriminatory, harassing, or defamatory towards others.

Professionalism: Users of TribeArc must behave in a professional manner at all times, both within the platform and in any external interactions related to TribeArc.

Legal Compliance: Users of TribeArc must comply with all applicable laws and regulations, including those related to data privacy and security.

Prohibited Activities: Users of TribeArc must not engage in any prohibited activities, including but not limited to the following: hacking, phishing, spamming, or distributing malware.

Unauthorized Access: Users of TribeArc must not attempt to gain unauthorized access to the platform, including but not limited to hacking or stealing login credentials.

Reporting Violations: Users of TribeArc are encouraged to report any violations of this Code of Conduct to our support team.

Failure to comply with this Code of Conduct may result in suspension or termination of your TribeArc account, and may also result in legal action.

By using TribeArc, you agree to abide by this Code of Conduct, as well as our Terms of Service and Privacy Policy. If you have any questions or concerns about this policy, please contact our support team.

Subscriptions

TribeArc offers a range of subscription plans to meet the needs of our users. Our subscriptions are designed to provide flexible access to the features and functionality of our software suite, and to help you grow your business and connect with your audience.

Subscription Plans:

Starter: Our Starter Plan is designed for users who are just getting started with TribeArc. It includes access to our core features all for free.

Standard Plan: Our Standard Plan includes access to all of the features and more depending on the software you are using.

Professional Plan: Our Pro Plan includes access to all of the features included in our Standard Plan, as well as additional functionality.

Cancelation and Refunds:

You may cancel your subscription at any time, and we do not offer refunds for unused portions of your subscription. However, we recommend you try the starter plan, this is for new users to test our software suite before committing to a subscription.

Fee Changes

At TribeArc, we are committed to providing high-quality software at a fair and transparent price. We understand that our users rely on our software suite to grow their businesses and connect with their audience, and we strive to ensure that our pricing remains competitive and reasonable.

From time to time, we may need to adjust our subscription fees to reflect changes in our costs or to ensure that we are able to continue providing the best possible service to our users. We will always strive to provide our users with adequate notice of any fee changes, and we will never make changes without a clear and compelling reason.

Notification of Fee Changes:

If we need to make a change to our subscription fees, we will notify all of our users at least 30 days in advance. We will provide clear and transparent information about the reasons for the change, and we will work with our users to ensure that they have the information and support they need to understand the impact of the change on their subscription.

Opting Out of Fee Changes:

If you are not satisfied with the fee changes, you have the option to opt-out of the changes and cancel your subscription before the changes take effect. However, please note that canceling your subscription will result in the loss of access to our software suite.

We appreciate your trust and confidence in our software suite, and we will always strive to provide you with the best possible service at a fair and transparent price. If you have any questions or concerns about our fee changes policy, please do not hesitate to contact our support team.

Currency Conversion And Payouts

TribeArc is a global platform, and we support users from all around the world. To ensure that our users are able to easily access and use our software suite, we offer a range of currency conversion and payout options.

Currency Conversion:

We support multiple currencies, including USD, EUR, GBP, and AUD. When you sign up for a subscription plan, you will be able to select the currency that you prefer to use. If your preferred currency is not listed, please contact our support team to discuss your options.

Please note that currency conversion rates may fluctuate over time, and that the exchange rate used to calculate your subscription fees may differ from the exchange rate used for payout.

Payouts:

We offer a range of payout options, including Paystack and direct bank transfers. Please note that there may be fees associated with certain payout methods, and that payout fees may vary depending on your location and the payout method that you choose.

If you are using a different currency for your payouts than your subscription fees, your payouts will be converted to your preferred currency at the exchange rate in effect at the time of the payout.

We aim to process all payouts in a timely manner, but please note that there may be delays due to processing times or other factors beyond our control.

Chargebacks

Chargebacks are a common occurrence in the software industry, and as a user of TribeArc, it's important to understand how chargebacks work and what steps you can take to prevent them.

A chargeback occurs when a customer disputes a charge on their credit or debit card. This can happen for a variety of reasons, such as an incorrect or unauthorized charge, a canceled subscription, or a defective product. When a chargeback is initiated, the payment processor will investigate the dispute and may refund the customer's money if they determine that the charge was not valid.

As a user of TribeArc, there are several steps you can take to prevent chargebacks. First, make sure that you are using the software suite in accordance with the terms of service and any applicable laws and regulations. This includes ensuring that you have the necessary licenses and permissions to use the software, and that you are not using it for illegal or unethical purposes.

You should also ensure that your billing and subscription information is up-to-date and accurate. This includes providing valid payment information and updating your billing address or contact information if it changes.

If you do experience a chargeback, it's important to take immediate action to resolve the issue. This may include contacting customer support or the payment processor to provide additional information or documentation, such as proof of delivery or a signed contract.

By taking these steps, you can help prevent chargebacks and ensure a smooth experience when using TribeArc. If you have any questions or concerns about chargebacks or billing issues, don't hesitate to reach out to customer support for assistance.

Refund Policy

At TribeArc, we want our customers to be completely satisfied with our software suite. If for any reason you are not satisfied with your purchase, we offer a refund policy to ensure that you are completely happy with your experience.

Our refund policy applies to all purchases made directly through our website or authorized resellers. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.

To request a refund, please contact our customer support team via email or phone. You will need to provide proof of purchase, such as a receipt or order number, and a brief explanation of why you are requesting a refund.

Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Please note that refunds are not available for purchases made outside of our website or authorized resellers. Additionally, refunds are not available for subscription-based services after the first 30 days of service. In cases where a refund is not available, our customer support team will work with you to find a satisfactory resolution to any issues you may be experiencing.

Content

Our Service allows users to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). Users are responsible for Content that they post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, User represents and warrants that: (i) Content is their Intellectual Property and/or they have the right or licence to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not infringe on the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity- tangible or intangible. We reserve the right to delete the account of anyone found to be infringing on any of the above rights.

You reserve any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

Kendyson Solutions has the right but not the obligation to monitor and edit all Content provided by users.

Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

TribeArc also integrates with third-party analytics software, such as Google Analytics, to provide businesses and teams with a comprehensive view of their data. By integrating with Google Analytics, TribeArc allows you to track user behavior and engagement across your website and other digital channels.

Google Analytics provides a range of powerful analytics tools, including real-time reporting, audience segmentation, and conversion tracking. With the integration of Google Analytics into TribeArc, you can easily track website traffic and engagement, as well as monitor the performance of your digital marketing campaigns.

In addition to website analytics, TribeArc also allows you to track user behavior within the platform itself. By tracking metrics such as login frequency, time spent on the platform, and feature usage, you can gain valuable insights into how your team is using the software and identify areas for improvement.

By combining website analytics with platform usage analytics, you can gain a holistic view of your team's performance and engagement. With this data, you can make informed decisions about how to optimize your workflows and improve overall efficiency.

Finally, TribeArc's integration with Google Analytics allows you to create custom reports and dashboards based on your specific business needs. You can easily export data to other tools and platforms, making it easy to share information with stakeholders or integrate with other software systems.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

Users are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion without any form of liability.

Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of TribeArc LTD. Service is protected by copyright, trademark, and other laws of the Nigeria and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of TribeArc LTD

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

Disclaimer Of Warranty

The TribeArc software suite is provided to you "as is" and without warranty of any kind, whether expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the software suite will be error-free, reliable, or available at all times. We do not warrant that the software suite will meet your specific requirements, or that it will operate in combination with any hardware, software, or data not provided by us.

You assume all risks associated with the use of the TribeArc software suite, including but not limited to any damage to your computer system, loss of data, or other harm that may result from the use of the software.

We make no representation or warranty that the software suite will meet your needs or expectations, or that any errors or defects in the software will be corrected.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software suite will be error-free, uninterrupted, or free from unauthorized access.

In no event shall we be liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages or losses, arising out of or in connection with the use or inability to use the software suite or its contents, even if we have been advised of the possibility of such damages.

By using the TribeArc software suite, you agree to indemnify and hold us harmless from any claims or damages arising out of or in connection with your use of the software. This disclaimer of warranty applies to the maximum extent permitted by applicable law.

Please read this disclaimer of warranty carefully before using the TribeArc software suite. If you do not agree with these terms, you should not use the software.

Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

In the event that your account with us is terminated or you discontinue your paid subscription, you will no longer have access to all the paid features on the Service, consequently, your customers will lose access to features that are exclusive to paying members only/subscription-based products.

Governing Law

These Terms shall be governed and construed in accordance with the laws of State of Delaware without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM

Please send your feedback, comments, requests for technical support: By email: [email protected].

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